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Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Export Inquiries
For bulk orders and export inquiries, please contact our dedicated export team:
We typically respond to export inquiries within 4-6 hours during business days.
Frequently Asked Questions
Quick answers to common questions about our products and services.
Our minimum order quantity varies by product, but typically starts at 500 pieces per design. For custom orders, we can work with smaller quantities depending on the complexity. We also offer sample orders for quality evaluation before placing bulk orders.
Standard shipping takes 2-4 weeks depending on destination. Express shipping options are available for urgent orders, which can reduce delivery time to 1-2 weeks. We provide real-time tracking information for all shipments and work with trusted logistics partners worldwide.
Yes! We specialize in custom designs and can work with your specifications, colors, and branding. Our experienced design team will collaborate closely with you to bring your vision to life. We can also provide digital mockups before production begins.
We work with a wide range of premium materials including organic cotton, linen, silk, velvet, chenille, and various sustainable blends. All materials are sourced from certified suppliers and meet international quality standards and protocols.
We offer flexible payment terms including T/T (Telegraphic Transfer), L/C (Letter of Credit), and for established clients, we can arrange credit terms. Typically, we require 70% advance payment with the balance due before shipment. We accept major currencies including USD, EUR, and GBP.
Yes, we provide samples for quality evaluation. Sample costs are typically $10-50 per piece depending on the product complexity, and we can arrange sample shipment via express courier. Sample costs are often deducted from your first bulk order.
Absolutely! We have the capacity to handle large volume orders up to 100,000+ pieces per month. Our production facilities are equipped with modern machinery and we work with a network of skilled artisans to ensure timely delivery even for substantial orders.